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button:first-child{background:#eef2f1;color:#385159}.confirm-danger{background:var(--red);color:#fff}.confirm-danger:hover{background:#921c14}@media(max-width:1100px)and (min-width:801px){.app{grid-template-columns:72px minmax(0,1fr)}.portal-name,aside nav span{display:none}aside{padding-inline:10px}aside nav button{justify-content:center;padding:0}.sidebar-toggle{right:-25px}.topbar{grid-template-columns:180px minmax(220px,1fr) auto}.agent{display:none}.dashboard-grid{grid-template-columns:1fr}.list-card{grid-template-columns:minmax(0,1fr) 140px}}@media(max-width:800px){.app,.app.collapsed{display:block;padding-bottom:calc(68px + env(safe-area-inset-bottom))}.app aside{bottom:0;height:calc(68px + env(safe-area-inset-bottom));padding:6px 7px env(safe-area-inset-bottom);position:fixed;top:auto;width:100%;z-index:50}.app aside header{display:none}.app aside nav{display:grid;gap:4px;grid-template-columns:repeat(4,1fr);margin:0}.app aside nav button,.app.collapsed aside nav 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button{scroll-snap-align:start}.view-toggle{display:none}.board,.view-list{background:transparent;border:0;height:calc(100dvh - 190px);overflow-x:hidden;overflow-y:auto}.matrix,.desktop-ticket-list,.view-list .desktop-ticket-list{display:none}.mobile-ticket-list{display:grid;gap:10px}.mobile-lane{background:#eeede8;border:1px solid #ddd9ce;border-radius:10px;overflow:hidden}.mobile-lane-head{align-items:center;background:#314f58;color:#fff;display:flex;justify-content:space-between;min-height:44px;padding:10px 13px;text-align:left;width:100%}.mobile-lane-head em{background:#fff;border-radius:99px;color:#344f58;font-size:10px;font-style:normal;padding:3px 7px}.mobile-cards{display:grid;gap:9px;padding:9px}.mobile-card-wrap{display:grid;gap:5px}.mobile-card-wrap>small{color:#536871;font-size:9px;font-weight:850;text-transform:uppercase}.ticket-card{min-height:0}.search-context{align-items:flex-start;display:grid;gap:6px}.search-context button{text-align:left}.task-row{grid-template-columns:1fr auto;padding:13px}.task-row>span{grid-column:1/-1}.task-row time{grid-column:1}.task-row em{grid-column:2;grid-row:2/4}.fields,.context{grid-template-columns:1fr}.drawer{border-radius:0;height:100dvh;max-height:none;width:100vw}.modal-backdrop{padding:0}.drawer>footer{bottom:0;display:flex;flex-wrap:wrap;padding:10px;position:sticky}.drawer>footer span{display:none}.drawer>footer button{flex:1;min-width:calc(50% - 8px)}.tools{display:grid}.ticket-drawer{width:100vw}.action header{align-items:flex-start;flex-wrap:wrap}.action time{width:100%}}@media(max-width:390px){.brand b{font-size:15px}.page-head p:last-child{font-size:12px}.kpi{padding:12px}.kpi strong{font-size:22px}.panel{padding:14px}}@media(max-width:480px){.confirm-dialog{grid-template-columns:40px 1fr;padding:18px}.confirm-icon{height:40px;width:40px}.confirm-dialog footer{display:grid;grid-template-columns:1fr 1fr}.confirm-dialog footer button{padding-inline:8px}}.modal-backdrop{overflow:hidden}.drawer{grid-template-rows:auto minmax(0,1fr) auto}.ticket-drawer{height:min(94dvh,900px)}.drawer-body{min-height:0;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}.ticket-drawer .timeline{padding-bottom:20px}@media(max-width:800px){.ticket-drawer{height:100dvh}.ticket-drawer .drawer-body{padding-bottom:calc(24px + env(safe-area-inset-bottom))}}